Unpaid electricity or gas bills can lead to disconnection. But disconnection does not happen without advance warning.
Key points
- You must receive a warning and notice before disconnection. Make use of this time.
- Contact your supplier early. It is often possible to agree on an instalment plan.
- Social advice services and debt advice services (Schuldnerberatung) can help mediate.
- Depending on your situation, the Jobcenter or social welfare office (Sozialamt) may be able to help, for example with a loan.
- A bill or regular advance payment (Abschlag) remains unpaid
- Payment reminder (Mahnung)
- Warning of disconnection
- Notice with a disconnection date
What now?
- 1Gather your bill and payment reminders (Mahnungen)
- 2Call or write to your supplier and ask about paying in instalments
- 3Get any agreements confirmed in writing
- 4Seek advice immediately if you receive notice of disconnection
MeaNext provides general information about debt, payment reminders (Mahnungen), garnishment (Pfändung) and financial problems. This information does not replace individual debt, legal or financial advice. Deadlines, contracts, types of claims and personal circumstances may be crucial in your particular case.
Last reviewed by a specialist: 09/10/2026