Internet at home

What this is about

You sign your own contract for internet in your flat. What's possible depends on the line into the building – not every flat has fast internet.

• •Ask before signing which technology is available in the building.
• •The connection usually runs over the phone line, cable, or fibre.
• •As a stopgap, a mobile plan with lots of data can be enough.

How to order

You can order online, by phone or in a shop. Several weeks often pass between ordering and activation.

• •You need your exact address and usually a bank account.
• •Check whether a technician needs to come to your flat.
• •Ask about connection fees and router costs.

If the internet is too slow

Your contract states the speed you should get. If it's persistently and clearly lower, you have rights – up to a reduced price. The Bundesnetzagentur offers an official measurement tool for this.

• •Measure following the official instructions, otherwise the measurement won't count.
• •Keep the measurement logs.
• •Contact your provider first, then the Bundesnetzagentur.

Moving house and switching provider

When you move, you usually take your contract with you. When switching to another provider, your connection may only be interrupted briefly.

• •Tell your provider about the move early.
• •When switching, the new provider handles the cancellation.
• •Check beforehand whether your plan is available at the new address.

Concrete steps

• •Check availability at your address.
• •Compare tariff and contract term.
• •Order the connection and wait for the appointment.
• •Check the speed once it's activated.